Returns
We accept returns for eligible full-priced items within 14 days of delivery. To be eligible for a return, items must be:
- Unworn, unwashed, and unused
- In original condition with all tags attached
- Returned with original packaging
- Hygiene liner must remain fully intact
- Free from makeup, deodorant, perfume, lotion, or any signs of wear
For hygiene reasons, we reserve the right to refuse returns that do not meet these conditions.
Final Sale
The following items are final sale and cannot be returned:
- Sale or promotional items
- Gift cards
- Items marked Final Sale
- Worn or damaged swimwear
Exchanges
At this time, we offer exchanges for sizing, subject to availability.
Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged or incorrect. Original shipping charges are non-refundable.
Damaged / Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at: hello@ondanycs.com
International Orders
International duties, taxes, and shipping fees are non-refundable.
Refunds
Once your return is received and inspected, approved refunds will be issued to the original payment method within 5–10 business days.